FAQs
1. Who can purchase from FILLERVIBE?
FILLERVIBE is a professional-only supplier. Our products are intended for use by licensed medical professionals, aesthetic practitioners, dermatologists, and clinics with proper certification. We do not sell to the general public.
2. Are your products authentic?
Yes. All products sold on FILLERVIBE are 100% authentic and sourced directly from certified manufacturers or authorized distributors. We take product integrity and safety very seriously and guarantee genuine formulations.
3. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping options, delivery times, and costs may vary depending on your location. All orders are securely packaged and tracked to ensure safe delivery.
4. What payment methods do you accept?
We accept secure payments via major credit/debit cards, bank transfers, and other trusted payment gateways. All transactions are encrypted and processed through secure checkout.
5. How long does delivery take?
Delivery time On average:
3–7 business days
Tracking information will be provided once your order has been shipped
6. Can I return or exchange a product?
Due to the medical nature of our products, we do not accept returns or exchanges once an item has been dispatched, unless the product arrives damaged or defective. If there is an issue with your order, please contact us within 48 hours of receipt.
7. Do your fillers contain lidocaine?
Yes, many of our dermal fillers (e.g., LUMIFIL KISS, LUMIFIL LITE, etc.) are formulated with Lidocaine for a more comfortable and pain-free experience during application. Please refer to individual product pages for specific formulation details.
8. How do I store the products?
All dermal fillers should be stored in a cool, dry place away from direct sunlight. Avoid freezing or excessive heat. Always check the packaging for product-specific storage instructions.
9. Do you offer bulk or wholesale pricing?
Yes. We offer special rates for bulk purchases or recurring clinic orders. Please contact our sales team directly to request a custom quote or open a wholesale account.
10. Can I get assistance choosing the right product?
Absolutely. Our knowledgeable team is available to help you select the most suitable products for your practice or specific client needs. Reach out to us via email or contact form for professional guidance.